Cathy contacted me. Apologized for the service and her staff. Arranged to ship two (2 bottles) of passion fruit syrup to me to replace the one that I lost, and told me she had arranged for a refund for my packaging costs.
I need to tell you, this happened because she learned I was dissatisfied with the UPS service. Please, if you have any problems with anything you ship, talk to the nice people at the store and let them know you want to speak with Cathy, the manager.
Talk about an amazing job of customer service! I had some problems with some merchandise I shipped home to Los Angeles. At first, the store did not seem receptive to my concerns, BUT once the manager, Cathy heard about my complaint, she moved into action.
Great
Very friendly and helpful service. Took care of our printing and scanning needs without any hassles!
The Ups Store is a US Finance company based in Kapaa, Hawaii. The Ups Store is located at 4-831 Kuhio Hwy Ste 438, Kapaa, HI 96746, USA.
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