Over the Christmas season (which is the busy season) with the kids .
stayed for 10 days; hard to find, office very little help, no maid service unless you pay for it (extra); only decent thing was the swimming pool. no regular a/c- only a very lousy portable one!
Room was nice and a good value but if you book with Hotwire be prepared for a hidden $75 "check out fee" that was never disclosed. Also the check in desk is on a separate property a block away and there is no signage to indicate that. Luckily a friendly local family helped me find it.
Why are there no regulations with the owners of the condo. It was paid in full and they did not give us sufficient notice !
DISGUSTED with Castle resorts !
Nonetheless we ended up finding another place after searching for a few days and had to pay at other $3000 for a similar condo !
Ridiculous front supervisor Stacey Ching in mokihana office..
Not going back to kauai kailani. Very disappointed.
Not impressed with management and ownership how they handled this situation!
My husband and I stayed there in Jan 2017 and really enjoyed it so in March 2017 we rebooked to go again
We paid in FULL so we wouldn’t have the expense in December as we all know Is an expensive month.
Beautiful views great people!! Central area and afforable
I get an email Dec 5th that the condo is not available anymore cause the owners don’t want to be part of the rental pool anymore !
Don’t talk to her. Very rude. No help at all. She needs a good customer/tourist service training.
Castle Kauai Kailani is a US Lodging based in Kapaa, Hawaii. Castle Kauai Kailani is located at 4-856 Kuhio Hwy, Kapaa, HI 96746, USA.
Please contact with Castle Kauai Kailani using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Castle Kauai Kailani opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Lodging in Kapaa